Q: How do I place an order?

A: First, if you have registered for an account, make sure that you are signed in. (You do not need an account to place an order) You can find products by using the search bar at the top left of the page, or by clicking the “shop” button at the top right. To purchase any products, you will first need to add them to your cart. To add products to your cart, click on the listing for the product, and press the “Add to cart” button. If you want multiple of the same product, change the quantity to the left of the “Add to cart” button beforehand, or use the quantity field in your cart.

Once you have all the items you want to buy in your cart, click the “Proceed to Checkout” button. In step 1, enter your email address so we can send you information about your order, like confirmation and tracking. Next, enter your address into the fields in step 2 and enter your billing address in step 3, or click “Use same address for billing”. Now in step 4, choose which shipping method you would like to use. We recommend a USPS shipping method (marked by “USPS” at the start of the method title). See our shipping policy for more information. After this in step 5, enter the payment details of your credit or debit card. If you would like, you can enter coupon codes under the “Order summary” section in the right column. Now please carefully review all your checkout information, as correcting an order after it is placed may not be possible. Verify that you have read our terms of service, and when you are ready, click “Place Order”.

You will be sent to an order confirmation screen with your order number and other information. You should also receive a “Your Circuitneato order has been received!” Email, which also includes your order number and other information from the sale. If you need to cancel/edit your order, please read the answer below.

Q: How do I cancel an order?

A: If you have made a mistake with your order, or you would like to edit it (E.X. Add a product) Please contact us with your order number and what edit you would like to make as soon as possible. If your order has the “Shipped” status, It may already be too late.

Q: How do I track my order?

A: You can find your order tracking number through your shipment confirmation email. Or if you had an account by the time you placed the order, you can go to your my account page and click on “orders“, then click the “track” button to the right of the order you would like to track.

Q: Why did I not receive an order confirmation email?

A: If you placed an order and reached the screen that says “Your order has been received” but you did not get a confirmation email, please check your spam folder and/or make sure you are using the same email you inputted while making your purchase. If you still have not gotten an email an hour after the purchase, you can contact us, and we will be able to help.

Q: Why have I not received a reply to my contact form?

A: Our customer support is usually able to assist you within 6 hours of submitting your contact ticket/form, unless it was sent after 10:00 PM EST and before 7:00 AM EST. Make sure you are looking in the inbox of the email you used on the form. If that is correct, check in your spam folder. If you still have no response after 24 hours, you should submit a new contact form.

Q: What payment methods do you accept?

A: We accept credit/debit cards (Visa, Mastercard, American Express, Discover, JCB) along with Google and Apple pay.

Q: Why can I not enter my payment details?

A: Try reloading the page, or going to the cart page and back. If the problem still persists, please contact us so we can find a solution.